— About
Dr.Omnia Negm
She is a Customer & Patient Experience Consultant, Advisor, and Instructor, with over 26 years of experience in designing, enhancing, and transforming customer and patient journeys across organizations.
Dr. Omnia specializes in delivering data-driven strategies, operational excellence, and measurable results that improve satisfaction, loyalty, and sustainable business growth across the Middle East and North Africa region.
- Education & Certifications
-Doctorate in Business Administration (DBA) – Swiss School of Management
-MBA in Marketing – Arab Academy for Science, Technology & Maritime Transport (AAST)
-Lean Six Sigma Black Belt (LSSBB)
-COPC Registered Coordinator
-Professional Assessor – Customer Institute
- Current Roles
-Vice President – Engagement & Experience, XM Global
-Board Member – Arab African Council for Awareness (AACA)
-Board Director – Customer Institute
-Member – Global Goals Connections (GGC)
Omnia Negm